01472 236352
Delivery
We dispatch items with 24 hours of payment Monday to Friday and delivery will require a signature. Where multiple orders are placed, items are posted individually to ensure adequate insurance.
Free UK Delivery orders are posted via Royal Mail 1st Class Recorded Delivery. The majority of our UK orders are then received the next working day. Royal Mails delivery aim is 2-3 working days but please allow up to 15 working days.
Next Day Special Delivery is available at £4.00 Payment must be received by 12:00 Mon - Thur to ensure next day delivery. Where Next Day Special Delivery is purchased on a Friday, you will receive your item the follwoing Monday.
International orders within the EU (including rep eire) are posted via Royal Mail International Signed For. The delivery aim is FROM 3 days but please allow up to 25 working days. Most of our international parcels are received within one to two weeks.
International orders outside EU are posted via Royal Mail International Signed For. The delivery aim is FROM 5 days but please allow up to 25 working days. Most of our international parcels are received within one to two weeks.
We always retain proof of postage and your parcel barcode is available upon request.
Free UK Delivery orders are posted via Royal Mail 1st Class Recorded Delivery. The majority of our UK orders are then received the next working day. Royal Mails delivery aim is 2-3 working days but please allow up to 15 working days.
Next Day Special Delivery is available at £4.00 Payment must be received by 12:00 Mon - Thur to ensure next day delivery. Where Next Day Special Delivery is purchased on a Friday, you will receive your item the follwoing Monday.
International orders within the EU (including rep eire) are posted via Royal Mail International Signed For. The delivery aim is FROM 3 days but please allow up to 25 working days. Most of our international parcels are received within one to two weeks.
International orders outside EU are posted via Royal Mail International Signed For. The delivery aim is FROM 5 days but please allow up to 25 working days. Most of our international parcels are received within one to two weeks.
We always retain proof of postage and your parcel barcode is available upon request.
Return policy
We have a no quibble return policy. If you want to return/exchange an item, then just notify us within 7 days of receipt (by phone or e-mail) and you then have up to one month to return the item/s.
All items returned must be suitable for resale - unused/unwashed with tags intact and in original packaging. Unless faulty, you will be responsible for the cost of return postage and a £2.50 administration fee* will be deducted to cover original dispatch costs, although this is waivered if an item is returned for exchange. ALL exchanges are also free of re-dispatch postage costs.
Upon receipt of the returned item we will issue a full refund for the cost of the item, less administration fee,* to the credit/debit card or PayPal account used for the original purchase transaction.
We strongly recommend you use a recorded service and obtain proof of posting for all returns/exchanges as we cannot be held responsible for items lost in the post.
NB: We cannot refund or credit worn/washed goods unless faulty. Please be certain of your choice before washing or using.
All items returned must be suitable for resale - unused/unwashed with tags intact and in original packaging. Unless faulty, you will be responsible for the cost of return postage and a £2.50 administration fee* will be deducted to cover original dispatch costs, although this is waivered if an item is returned for exchange. ALL exchanges are also free of re-dispatch postage costs.
Upon receipt of the returned item we will issue a full refund for the cost of the item, less administration fee,* to the credit/debit card or PayPal account used for the original purchase transaction.
We strongly recommend you use a recorded service and obtain proof of posting for all returns/exchanges as we cannot be held responsible for items lost in the post.
NB: We cannot refund or credit worn/washed goods unless faulty. Please be certain of your choice before washing or using.
Faulty or Damaged Items
If an item is found to be faulty or damaged when received you must advise us immediately. You will then be advised to return the item and upon receipt and inspection we will send a replacement or refund as appropriate. Your return postage cost in this instance would be reimbursed.
Our returns policy does not affect your statutory rights.
Our returns policy does not affect your statutory rights.
How soon will I receive my refund?
Refunds are processed within 7 working days of the goods being received by Babyoo; you will receive notification that your refund has been actioned.
How should I return an item?
Securely repackage your item, including your purchase details and place a return address label on the parcel. We strongly recommend that you use a recorded service to return the item as we cannot be held responsible for items lost in the post. Ensure you obtain proof of postage.
Your purchase details should include:
PLEASE NOTE: when exchanging an item, we will refund the price difference between your item and a cheaper one or request extra payment to match the price of a more expensive one including the cost of return postage. We will contact you by telephone or email upon receipt of your items to make arrangements for payment and re-dispatch.
Your purchase details should include:
- your name, address & telephone number
- date of purchase & order number
- reason for return/exchange
- your replacement colour, print or product details
PLEASE NOTE: when exchanging an item, we will refund the price difference between your item and a cheaper one or request extra payment to match the price of a more expensive one including the cost of return postage. We will contact you by telephone or email upon receipt of your items to make arrangements for payment and re-dispatch.
Where should I send my returns?
Post to:
Returns/Exchanges
Babyroo
79 Gilbey Road
Grimsby
North East Lincolnshire
DN31 2RL
Our returns policy does not affect your statutory rights as a consumer.
Right to Cancel Under the Distance Selling Regulations 2000, you have a cooling off period during which you are entitled to cancel your purchase if, for any reason, you decide you no longer want the goods you have purchased at a distance, i.e. via Internet or telephone.
This is an additional right and does not affect your statutory right to reject faulty goods. Please notify us of your intention to return the goods within the 7-day cooling off period by e-mail: info@babyroo.org.uk or alternatively, in writing to:
Babyroo
79 Gilbey Road
Grimsby
North East Lincolnshire
DN31 2RL
If you cancel the contract but do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Returns/Exchanges
Babyroo
79 Gilbey Road
Grimsby
North East Lincolnshire
DN31 2RL
Our returns policy does not affect your statutory rights as a consumer.
Right to Cancel Under the Distance Selling Regulations 2000, you have a cooling off period during which you are entitled to cancel your purchase if, for any reason, you decide you no longer want the goods you have purchased at a distance, i.e. via Internet or telephone.
This is an additional right and does not affect your statutory right to reject faulty goods. Please notify us of your intention to return the goods within the 7-day cooling off period by e-mail: info@babyroo.org.uk or alternatively, in writing to:
Babyroo
79 Gilbey Road
Grimsby
North East Lincolnshire
DN31 2RL
If you cancel the contract but do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Privacy Policy
Babyroo do not store credit card details nor do we share customer details with any 3rd parties